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Get the most out of your IT systems...
Small and medium-sized enterprises often, simply do not have the expertise or resources to keep up with rapidly changing technological advances. Computer problems drastically impact upon business efficiency, resulting in lost productivity and reduced profitability.
SME’s on average lose 183 productive hours every year, waiting for IT problems to be fixed. (Research by London Business School)
Reduce the impact on your organisation with our business support services. Our qualified and specially trained computer technicians remove all the IT headaches for SME’s ensuring systems are secure, up to date and efficient. Our mission is to fix the majority of computer issues, remotely within minutes, minimising disruption to your business with quick efficient results.
Keep IT running ...
With the increased dependence on IT for business we utilise a solution that proactively keeps your PCs, laptops, networks and servers up-to-date and working efficiently leaving you free to focus on the core areas of your businesses.
Every business suffers from computer problems; they regularly crash, systems freeze or hang, viruses and hackers attack your PCs and documents are corrupted and lost. This directly impacts on your business productivity. With our support these risks are reduced!
Because your business is individual, you need a flexible support package. Whether you have a single PC, a larger network with PCs and Servers or a number of remote workers who are out in the field we have an effective solution to suit you. We have an IT maintenance service that provides corporate-level IT support at prices your business can afford. You will benefit from gaining access to your own "Outsourced IT" department when you need it and without adding to your employment overheads. Your computer's systems can be remotely repaired and the system is completely secure and transparent meaning you can see exactly what our technicians are fixing. Because we offer a fully customisable monthly service plan, there are no large upfront costs, you simply pay on a monthly basis for the number of machines that need supporting.
The benefits...
- Reduce system downtime
- Increase productivity
- Proactive and rapid reactive support
- Ensure systems, software and virus checkers are up to date
Business services we provide ...
Outsourced IT Department : Our Technical team are all qualified to at least Microsoft Certified Engineer level
Quick Installation and Configuration : We will take care of the installation and configuration of our remote management system. Our solution can be set up in minutes meaning there is minimum disruption to your business.
Flexible IT Support : Our service coverage is Monday – Friday 9:00 – 18:00. If you experience a problem with your systems you can contact our technical team via our Helpdesk or via Email – meaning you can report a fault 24x7.
Secure Protection : You can enable or disable the remote access part of the system on individual machines putting you in control and allowing you to view when the remote technician is fixing PCs and networks.
Quarterly Patch Updates : We will make sure your Microsoft Windows Operating systems are kept up-to-date as Microsoft release updates. We will ensure patches are applied at the right time, without affecting machine usage.
Hardware Audit Reporting : Our solution will provide a system audit summary report as part of the original set up. This enables us to know exactly how your systems are set up so we can provide the best level of support. As an additional service you can also request a comprehensive system audit at any time.
Additional business services...
Microsoft Office : We will provide reactive support for your Microsoft office applications including Microsoft Word, Excel, PowerPoint and Access. You can rest
assured that whenever you report a fault you can log your issue and our team will be on hand to fix it.
Complete Hardware Audit Reporting : You can benefit from a comprehensive system audit giving you a full asset inventory listing including individual components as required, making insurance and upgrade planning easier. This is available on request.
Managed Antivirus : Antivirus protection for your PC’s, Laptop’s & Server’s configured and kept up-to-date by experts – utilising industry leading virus protection.
Managed Firewall : Let us take care of providing and managing your Firewall solution. You will have peace of mind that you are protected from IT and Internet security threats.
Server Options : Get proactive and reactive IT support and maintenance for Microsoft Exchange, Microsoft SQL and Microsoft Small Business Server.
Backup & Disaster Recovery : We can provide the latest technology and offsite data storage to fully protect your business data.